Privacy Policy

1. Introduction
Welcome to WTB Surveyors Limited (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us in any way.

2. Information We Collect
We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, phone number, postal address.
  • Payment Information: If you make a purchase, we collect payment details, but this is processed through a secure third-party payment processor.
  • Technical Data: IP address, browser type, device information, browsing activity, and location data.
  • Marketing and Communications Data: Preferences in receiving marketing communications from us.

3. How We Use Your Information
We use the information we collect in the following ways:

  • To provide our services and fulfill orders.
  • To communicate with you, including for customer support or marketing purposes (if you’ve opted-in).
  • To improve our website and user experience.
  • To comply with legal obligations (e.g., tax and regulatory reporting).

4. Lawful Basis for Processing
Under the UK GDPR and EU GDPR, we rely on the following lawful bases to process your personal data:

  • Consent: You have given us clear consent to process your data for specific purposes (e.g., receiving marketing emails).
  • Contractual necessity: We need to process your data to provide our services or fulfill a contract with you.
  • Legal obligation: We may process your data to comply with legal requirements (e.g., tax filings).
  • Legitimate interests: We may process your data for legitimate interests, such as improving our services, provided these interests do not override your rights and freedoms.

5. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with third parties in the following situations:

  • Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, hosting providers) who help us run our business.
  • Legal Obligations: We may disclose your data if required to do so by law or in response to a legal request.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience on our website. For more details, please refer to our Cookie Policy.

You can manage your cookie preferences via the cookie consent banner or through your browser settings. Some cookies are necessary for the website to function, while others (e.g., analytics, advertising) require your consent.

7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. For example, we retain transactional data for a minimum of six years for tax reporting.

8. Your Data Protection Rights
Under the UK GDPR and EU GDPR, you have the following rights concerning your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your data, subject to certain conditions.
  • Right to Restriction of Processing: You can ask us to limit the way we process your data.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If you have given consent for processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at [Your Contact Information]. We will respond to your request within a reasonable timeframe.

9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure the security of any data you transmit to us.

10. International Data Transfers
If we transfer your personal data outside the UK or EU, we will ensure that appropriate safeguards are in place to protect your data, such as using approved Standard Contractual Clauses or ensuring that the recipient is in a country recognized as having adequate data protection laws.

11. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected personal data from a child, please contact us immediately so we can take appropriate action.

12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

13. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

WTB Surveyors Ltd
Address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
info@wtbsurveyors.co.uk

Last Updated: 3/6/2025